Refund policy

To initiate the return of a purchased item, it is essential to provide us with images of the product along with a detailed explanation of the reason for the return.

Returns will be accepted under the following conditions:

• The product exhibits leakage issues.
• The item was damaged during delivery.
• The incorrect product was delivered
  

It is important to note that we do not accept returns for items that have been opened or used. We require appropriate evidence to substantiate the reasons provided for the return, along with corresponding images. Thank you for your understanding

If you need to cancel an order, please contact us using the option available in the menu or email us directly at support@shopkeita.com We are here to assist you with any inquiries you may have.